Job Description

Job Description

Job Description

Job Overview:

The Executive Housekeeper is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include: staff training, inter-department communications, and staff scheduling. The Executive Housekeeper will promote an atmosphere that ensures cleanliness and friendliness to all the Mission Inn Hotel and Spa’s guests. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members. The Executive Housekeeper will develop a quality conscious team by utilizing proper selection, training and coaching. The position also leads and manages the laundry department.

Duties and Responsibilities:

• Provide leadership, guidance, training, motivation and ongoing support to employees and colleagues
• Implement and reinforce safety procedures as well as observe employee performance to ensure adherence to hotel policies and procedures
• Review schedules on a weekly basis ensuring proper coverage based on business demands and labor budget
• Responsible for hiring, training, supervising and motivating staff
• Must update and develop all-inclusive training programs and manuals for the Housekeeping and Laundry Departments
• Flexible with the ability to adapt readily to the demands of the job
• Ensure all equipment is running in good condition
• Responsible for inspecting and maintaining all guestroom and public areas
• Ensure training and on chemicals used by staff to accomplish their responsibilities
• Maintains, updates and trains all employees on MSDS
• Delegates projects and tasks to the Assistant Executive Housekeeper as well as the Office Coordinator
• Manage the day-to-day operations and assignments of the housekeeping department and staff, plan, schedule and organize work to ensure proper coverage. Communicate and enforce all policies and procedures.
• Recommend and/or Initiate salary, disciplinary or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues.
• Ensure all staff is properly trained ad has the tools and equipment needed to effectively carry out their respective job duties.
• Develop and implement procedures for managing the quality of housekeeping and laundry services. Schedule routine inspections of all guest rooms and public areas to ensure furnishings, guest rooms/suites, equipment, housekeeping, spa and food and beverage linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction. Ensure that employees are advised of deficiencies and instructed on corrective action.
• Monitor, coordinate and execute the special needs and requests of VIP, repeat guests and members of frequency programs(s).
• Respond to guest complaints and special requests, and ensure corrective action is taken to achieve complete guest satisfaction.
• Control expenses within all areas of housekeeping. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
• Conduct comprehensive departmental meetings to include a review of procedures and events which warrant special handling and detailed information.
• Conduct pre-shift meeting and review all information pertinent to the day’s activities.
• Establish par levels for supplies and equipment. Replenish shortages and other business supplies for daily business.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Font Office, Guest Relations, Maintenance, Spa and Food and Beverage.
• Coordinate the lost and found function with the Security Departments.
• May assist with deep cleaning projects and/or assist housekeeping staff during unanticipated rush periods.
• Interact with outside contacts: Guests – to ensure their total satisfaction; Vendors/Contractors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.; Regulatory Agencies – regarding safety and compliance matters;
• May conduct inventories as needed.
• Perform other duties as requested by executive management.

Accountability:

This is the top job in the housekeeping department. Typically manages a large number of housekeeping and laundry employees in a full service, luxury, or resort hotel with multiple major food and beverage outlets, and banquet operations catering to more than 500 people. May oversee subordinate mangers or supervisors.

Qualifications and Requirements:

• Completion of High School Diploma or equivalent
• Four years of experience in housekeeping/laundry preferably in a hotel of similar size and complexity and including supervisory experience. Some college preferred.
• Must speak fluent English. Bilingual english/spanish is preferred
• Excellent multitasking skills
• Strong organizational skills; ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Outstanding customer service skills
• Good judgment with the ability to make timely and sound decisions
• Creative, flexible, and innovative team player
• Professional appearance and demeanor
• Ability to effectively communicate with people at all levels and from various backgrounds
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace
• Knowledge of Database software, internet software and word processing software
• Time Management skills required - Managing ones own time and the time of others
• Must be able to effectively teach others
• Must be an active listener - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests and third parties.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instruction, and training.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• May be required to work night, weekends, and/or holidays and extended hours for the FOL season

We are an EEO employer.

We are an E-Verify employer, therefore, all employees must be able to provide valid proof of authorization to work on date of hire.

Company Description

Mission Inn Hotel & Spa is an Equal Opportunity Employer. We are committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. Mission Inn Hotel & Spa prohibits harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit -policy

The Mission Inn Hotel & Spa is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at humanresources@missioninn.comto advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Compensation & Benefits Details: An employee’s pay may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution, and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs. The salary range is what we believe to be the range of possible compensation for this role at the time of this posting and may be modified in the future. Note: No amount of pay is wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law, regulations, or relevant ordinances.

We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, and a 401(k) Plan.

Company Description

Mission Inn Hotel & Spa is an Equal Opportunity Employer. We are committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. Mission Inn Hotel & Spa prohibits harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment.\r\n\r\nTo read our Candidate Privacy Information Statement, which explains how we will use your information, please visit Mission Inn Hotel & Spa is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at humanresources@missioninn.comto advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.\r\n\r\nCompensation & Benefits Details: An employee’s pay may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution, and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs. The salary range is what we believe to be the range of possible compensation for this role at the time of this posting and may be modified in the future. Note: No amount of pay is wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law, regulations, or relevant ordinances.\r\n\r\nWe offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, and a 401(k) Plan.

Job Tags

For contractors, Work at office, Holiday work, Flexible hours, Shift work, Night shift, Weekend work,

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