Job Description

Advanced Product Advisor

Calling all innovators find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

As an Advanced Product Advisor, you will serve as a trusted advisor for Bankers, sales consultants, account managers, merchants, and other internal departments, providing one-stop service for troubleshooting Value Added Reseller (VAR), gateway, terminal, internet, and third-party network issues.

What You Will Do:

• Conduct pre-sale research and make boarding decisions for new customers using various products, considering compliance with card associations and Fiserv guidelines.
• Advise on Fiserv Integrated Partners Solutions Certified Listing (IPSCL) and work with Product Owners to provide feedback.
• Prepare VAR set-up sheets for merchant onboarding of new products.
• Support compliance mandates associated with specific products.
• Coordinate pre-sale discovery calls with Sales, Merchants, Third-Party vendors, and Fiserv System teams as needed.
• Provide Account Manager support for equipment orders and manage the departmental inbox for timely inquiries.
• Handle Gateway Registration and Auto Boarded queues in BTD, create and process Gift Card orders, and manage Wells Fargo boarding approvals.

What You Will Need:

• 2 years of Merchant Services technical background/experience.
• Strong technical skills for assisting with VAR, Gateway, Terminal, Internet, and third-party network support and escalations.
• Ability to self-manage and work independently in investigating and consulting on product questions and escalations.
• Ability to multi-task in high-volume workflows while meeting minimum productivity requirements.
• Critical thinking skills, along with the ability to empathize and de-escalate emotional phone calls.
• High School Diploma or HS Equivalent required.

What Would Be Great to Have:

• Familiarity with CRM, Client Line, DataWire Creation, TASQ Web, Commerce Control Center, Merchant Manager, Microsoft Teams, Excel, and FDPOS.
• Clover-POS experience.

Salary Range: $52,000.00-$65,000.00 These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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