Essential Functions
Participates, assists, and supports in the planning and execution of a department program; develops, coordinates, and maintains record keeping and filing systems; handles petty cash and performs general accounting duties.
Prepares, interprets, and disseminates information concerning agency programs and procedures.
Coordinates, organizes, and facilitates meetings, conferences, and seminars for department or division; assists in coordinating work and various projects between units of the department.
Compiles and analyzes data, makes calculations, and prepares reports; assists and supports high level administrative staff in the development and dissemination of data and information; runs monthly division reports to ensure performance measures are met.
Assists in the preparation of presentations for administrative hearings.
Researches, composes, designs, and edits publications such as brochures, forms, and manuals; provides support for other document, marketing, and departmental publishing.
Assists in the development and implementation of training materials; provides training for subordinate administrative staff to ensure quality and efficiency of work; monitors and ensures all licenses, certifications, and physical paperwork are accurate and up to date.
Responds to inquiries regarding rules, regulations, policies, and procedures; provides excellent customer service; monitors department inventory and ensure the procurement of required essentials.
Performs any and all other work as needed or assigned.
Experience
Knowledge and Skills
Knowledge of customer service techniques to resolve problems and issues.
Ability to investigate, collect, and analyze information for accuracy, consistency and conformity with established policies.
Ability to coordinate, lead and train others.
Ability to interpret rules, regulations, policies, and procedures.
Communicating effectively verbally and in writing.
Establishing and maintaining strong working relationships.
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