Job Description Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others. Responsibilities Promote trust and respect among associates Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products Offer product samples, consistent with company guidelines and applicable laws, to help customers discover new items or products inquire about Inform customers of wine specials Provide customers with products that they have requested Recommend wine items to customers to ensure they get the products they want and need Assist customers with pairing of wine and other items such as meat, cheeses, desserts Collaborate with store chef for wine tastings and other programs featuring wines Stay current with present, future, seasonal and special ads Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair Notify management of customer or employee accidents Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud Must be able to perform the essential functions of this position with or without reasonable accommodation Qualifications Second language (speaking, reading and/or writing) Knowledge of imported and domestic varieties, the flavor profiles and how they are made Knowledge of industry trends in specialty wines and beers as they relate to the consumer Experience working with wine and beer Retail experience Second language (speaking, reading and/or writing) High school education or equivalent Must be 21 years of age Ability to handle stressful situations Effective communication skills Knowledge of basic math Pass wine test once employed About Us Based in Washington, Qualify Food Centers (QFC) merged with The Kroger Company in 1998. Today, we’re proudly serving QFC customers in 59 stores throughout the Washington and Oregon. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our QFC family! What You’ll Receive From Us The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to: A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service. Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. Valuable associate discounts on purchases, including food, travel, technology and so much more. Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program. Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways. For more information about benefits and eligibility, please visit our Benefits Page! #J-18808-Ljbffr Kroger
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