Job Description

Overview Join to apply for the Victim Advocate role at Community Youth Center of San Francisco (CYC) . JOB ANNOUNCEMENT: The Community Youth Center of San Francisco (CYC) provides the youth of our city with belonging, tools, and experiences to succeed in life. Our services include academic support and college counseling, job placement and employment training, substance use and violence prevention education, crisis intervention and mediation, leadership development, technology and computer training. Our mission is to empower a diverse population of high-need young people to explore their full potential through academic, career, family, and community life. Title: Victim Advocate Salary: $27.00 - $31.00 / hour plus benefits Reports to: Program Director Status: Full Time, Non-Exempt Position Description The Victim Advocate will provide comprehensive, holistic, and culturally competent support services to Asian and Pacific Islander (API) victims of crime and their families in San Francisco. This role is responsible for delivering a full range of services, including assistance with victim compensation claims, crisis intervention, regular follow-up and check-ins, and making appropriate referrals to community-based organizations and government agencies. The advocate will conduct culturally sensitive and appropriate support groups for victims of crime, facilitate community workshops, and lead cross-cultural training initiatives that promote healing and foster racial solidarity. The advocate will also attend community-based events to support outreach efforts and strengthen relationships with community partners. Given the needs of the community served, the incumbent must demonstrate bilingual proficiency (Cantonese or Mandarin and English) to effectively communicate with clients, community members, and partner agencies, and to perform all work-related tasks accurately and efficiently. The Victim Advocate will also perform other related duties as required to ensure the overall well-being, healing, and recovery of individuals and families impacted by crime. Duties and Responsibilities Client Support & Advocacy: Serve as an advocate for API victims of crime to ensure their needs are identified, addressed, and supported throughout the healing and recovery process. Assist victims in completing applications and documentation, including medical expense reimbursements, government benefits applications, lost income or wage claims, mental health services applications, and other necessary paperwork. Provide crisis intervention and emergency assistance by conducting risk assessments and making appropriate referrals to community resources, legal services, law enforcement, and other relevant agencies. Provide ongoing emotional support to victims through regular home visits, phone check-ins, and follow-up contacts. Community Engagement & Outreach: Conduct culturally sensitive support groups, storytelling groups, and personal safety workshops in both Chinese and English for victims of crime and community members as part of the healing process. Participate in staff training, team meetings, community meetings, and outreach events as required. Support events, activities, and special projects that promote violence prevention and intervention within the API community. Collaboration & Coordination: Work with other CYC programs and partners to ensure coordinated and comprehensive support for victims and their families. Develop and maintain strong relationships with law enforcement, the District Attorney’s Office, legal services, and community organizations to deliver culturally sensitive services. Documentation & Reporting: Prepare and maintain accurate case documentation, including correspondence, progress reports, client encounters, and related materials to ensure compliance with program requirements and grant reporting. Maintain and report program data and client service statistics, producing timely monthly reports. Other Responsibilities: Perform other duties as assigned by management to support the mission and goals of the program. Qualifications Bachelor’s degree in social work, psychology, or related field, or minimum of two years of experience providing services to victims of crime. Experience working with San Francisco’s diverse communities and neighborhoods. Knowledge of community-based agencies and resources in San Francisco. Proficiency in MS Word, Excel, PowerPoint, databases, and web browsers. Excellent oral and written communication abilities. Strong organizational, collaboration, and facilitation skills. Ability to lift or move at least 25 lbs. Bilingual proficiency in Cantonese or Mandarin and English is required. Valid California driver’s license and clean driving record; must meet insurance requirements for agency van usage. Willingness to work some evenings, weekends, and outdoor activities. EEO Statement: CYC is an Equal Employment Opportunity employer and will not discriminate against any applicant or employee on the basis of race, age, religion, gender, marital status, national origin, citizenship, ancestry, disability, veteran status, sexual orientation, or any other basis recognized by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records. #J-18808-Ljbffr Community Youth Center of San Francisco (CYC)

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