Job Description

Job Description

Job Description

SPORTS & EVENTS MANAGER - Lake Kennedy Racquet Center

Sports Facilities Management, LLC

LOCATION: Cape Coral, FL

DEPARTMENT: OPERATIONS

REPORTS TO: GENERAL MANAGER

STATUS: FULL-TIME (EXEMPT)

ABOUT THE COMPANY:

Lake Kennedy Racquet Center is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Cape Coral, FL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Lake Kennedy Racquet Center is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Sports & Events Manager will manage the membership rates, programming & lessons, court schedules, equipment inventory, internal tournaments, and assist with event execution, to achieve maximum community interest and involvement.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Executes and instills our Guest 1st service model to all complex members and guests
• Hire, train, and develop the Guest Services & Sports Program Teams
• Properly uses facility software to effectively manage membership, programming, and court rentals
• Schedule/reserve courts for all bookings (league, events, team practices, schools, camps, lessons, clinics)
• Assists members regarding scheduling and policies
• Assists with the Risk Management of all park usage, completes safety audits and reports results
• Coordinates requests for equipment usage and court space with the General Manager and other Team Members
• Assists with completing incident report forms whenever appropriate
• Collaborates with the Marketing Coordinator to develop effective marketing strategies
• Provides supervision on evenings, weekends, and during special events when needed
• Supervises the courts and surrounding play areas to produce optimal playing environment
• Assists with the creation and management of tournaments and special events
• Completes other duties as assigned by the General Manager

THE IDEAL CANDIDATE HAS:

• Previous experience growing and managing membership base
• Experience working with a wide variety of ages ranging from youth to seniors
• Experience in dealing with sporting events as a consumer, or other relevant experience
• Experience and success in customer service, leadership, and organization
• Action-oriented personality with a 'get it done' attitude and proficiency for efficiency

MINIMUM QUALIFICATIONS:

• 3-5 years of sport management experience is preferred
• PRR Certification is preferred
• Excellent verbal and written communication skills
• Ability to maintain focus in a high volume, fast-paced environment
• Flexible work schedule (e.g., nights, weekends, holidays, and long hours)

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 50 pounds waist high
• May be required to sit or stand for extended periods of time
• Will be required to operate a computer
• Must comply with safety and health code standards
• Facility has intermittent noise

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