Job Description

We are seeking a Risk Analyst to monitor and investigate merchant's processing activities, offer customer support to our active merchants, and conduct investigations regularly to ensure risk is managed and activity is compliant.  

Why PayJunction?

PayJunction is relentless and emphatical about helping others.  We exist to drive the success of our partners.  Specifically, the developers who connect to us, businesses who process payments through us, and all of our team members who work with us at PayJunction.

We believe dreams inspire people to start a business, and others to partner with them.  While building dreams, entrepreneurs and business professionals will face many challenges along the way. We believe great partners can make all the difference.

We are your dream partner.  
Your success is our success. 
Our dream is to help you realize yours.

We exist to drive the success of our partners.  We do this by fundamentally changing the way you transact with others.  We just happen to make great payment systems. If you love helping others succeed, in a culture that celebrates perfecting your craft, consider partnering with us.

Location

PayJunction takes a Flex First approach to work environments. This means that our team members can choose to work from our Santa Barbara office or remotely from home. We ensure that everyone has the resources and equipment to work where they feel most productive. We trust our teams to make the best decision for their work environment. All PayJunction employees must reside in one of the following states: CA, CO, CT, GA, IL, MA, MN, NY, TX.

Mission

Our Risk/Underwriting team’s mission is to assess the risk (credit, fraud, compliance) of a merchant customer (new, existing) and make sound decisions that support the company’s growth while minimizing exposure effectively and efficiently.  

Vision

Our Risk/Underwriting team’s vision is to become a leading merchant services underwriting & risk team that proactively identifies and manages risks, empowers growth, and delivers value to PayJunction and its partners through sound and efficient decision-making.

Responsibilities

• Risk Monitoring and Investigation:
  • Utilize risk tools to monitor and investigate merchant processing activities, respond to customer inquiries, and verify transactions.
  • Maintain a quality assurance rate of 95%+ in audit activities, detect and prevent fraud, and analyze transaction data for risk assessment.
• Documentation and Reporting:
  • Concisely document risk assessment findings, maintain accurate investigation records, and prepare clear summaries.
• SLA Management: 
  • Maintain phone coverage during core hours and ensure underwriting reviews are completed within stated policies.
  • Ensure compliance with various alert / ticket SLA (set by ticket type).
• Loss Mitigation:
  • Collaborate with the team to keep annual losses are within plan
• Collaboration and Support: 
  • Collaborate with internal teams to support merchant success.
  • Stay current on industry trends.
• Compliance Management: 
  • Ensure merchant adherence to regulatory requirements, company policies, and bank guidelines.
• Additional Responsibilities:
  • Perform merchant account maintenance tasks.
  • Provide support to the Credit team on merchant account reviews and underwriting.

  Qualifications

• Bachelor’s degree required - field of study in accounting, economics or finance preferred
• Minimum 2 years experience in fraud prevention or risk management, with at least 1 year spent in the merchant services/payments industry
• Experience working with various transaction & risk monitoring tools/systems 
• Experience using LexisNexis or a comparable tool to conduct KYC/KYB searches for business and signer information
• Strong math skills for financial analysis, risk exposure calculation, processing trend evaluation, and assessing merchant risk profiles
• Proficiency in Microsoft Excel for organizing and analyzing data from various sources, including financial statements, merchant processing statements, and bank statements 
• Detail oriented coupled with a high level of curiosity and risk awareness
• Solid written and verbal communication skills
• Able to juggle multiple tasks and deliver consistent high performance
• Ideally able to work an 8 am - 5 pm PT, Monday - Friday schedule

About PayJunction

Founded in 2000 by three UCSB graduates, PayJunction has grown from a bootstrapped startup to a recognized and respected leader in the payments industry. PayJunction processes more than $12 billion dollars annually for thousands of businesses with solutions that make it easy to accept credit and debit card payments in-store, online, and on-the-go.

Our people-first culture values long-term relationships over short-term profits. Honesty and integrity are part of every interaction with partners, customers and employees. We foster a collaborative work environment, where creative ideas are welcomed, teams are inspired, and success is celebrated. PayJunction is a place where you can find experienced mentors and supportive friends who are committed to your growth.

Total Rewards Plan

• Health, dental, and vision paid 100% by company for you and your dependents
• 401k with 6% match
• FSA and Dependent Care FSA
• Long-term & short-term disability coverage for you paid 100% by company
• 8 paid company holidays per year
• 2 paid floating holidays per year
• 1 paid volunteer day per year
• Paid Time Off
• Home office equipment stipend
• Annual Learning Stipend
• Quarterly “fun budgets” for team bonding events
• Opportunity to be part of a company that is changing a whole industry
• Opportunity for growth within the company
• Opportunity for remote, in-office, or hybrid work 

Office Environment

• The opportunity to choose the work environment that best suits you - remote, in-office, or hybrid.
• All remote & hybrid team members can enjoy:
  • Company-provided equipment for your home office
  • An equipment allowance for home office essentials
  • The opportunity to work at one of Glassdoor's Top 30 Best Places to Work in the US , 2020!
• Those who choose to come into the office can look forward to:
  • Bright and open offices in downtown Santa Barbara
  • Stocked snack kitchens 
  • Collaborative work spaces with Herman Miller chairs, height-adjustable desks, and a large 32-inch monitors
  • Dog-friendly office

Company Values

• Build the Dream
• Put People First
• Value Long Term Relationships Over Short Term Profit
• Make it Simple
• Be Data Driven
• Own It

The base salary range for this role is $27 - $30/hour, supplemented by an additional performance-based variable bonus.  Actual base salary offered will vary depending on factors including but not limited to: location, education, experience, skills and qualifications.

PayJunction is an equal opportunity employer. We strive to create a work environment where people from all backgrounds and identities thrive. We firmly believe that more diversity and inclusion in our workforce creates a stronger team, product, and culture.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. PayJunction reserves the right to conduct background and/or credit checks on all of its potential employees.

Job Tags

Full time, Temporary work, Work at office, Remote work, Home office, Monday to Friday, Flexible hours,

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