Job Description
Career Renew is recruiting for one of its clients an Integrations Engineer - Fintech - this is a fully remote role for candidates based in US or Latam.
Be the technical bridge between our customers and our platform. You’ll work directly with client engineering teams to support their API integrations, resolve technical issues, and ensure smooth onboarding experiences. This role combines technical troubleshooting with clear communication, helping clients succeed with our fintech and payments APIs.
What you’ll do
Support client integrations by answering technical questions, guiding API usage, and helping debug issues.
Act as the primary technical point of contact for customers during onboarding and post-integration support.
Collaborate with engineering and product teams to escalate, track, and resolve complex client issues.
Document solutions and build client-facing resources (guides, FAQs, examples) to improve self-service.
Monitor and triage support requests, ensuring SLAs are met and clients feel supported.
Advocate for customers , surfacing feedback and integration challenges to product/engineering.
Continuously testing our API to ensure stability, performance, and alignment with expected behavior as the system evolves.
Managing integration projects end-to-end , including coordinating timelines, aligning stakeholders, tracking progress, and ensuring successful delivery.
How you’ll work
Approach every customer conversation with empathy and clarity.
Use structured debugging approaches to isolate and resolve API issues.
Partner with product and engineering to close the loop on bugs or feature gaps.
Continuously improve documentation and support processes based on recurring questions.
Work across time zones and languages to support a global customer base.
Tools you’ll use
REST and WebSocket APIs (Postman, curl, etc.)
Common programming languages for troubleshooting (JavaScript/TypeScript, Python)
Ticketing and CRM tools (Zendesk, Jira, HubSpot, etc.)
Logging and monitoring dashboards for debugging client issues
Slack/Zoom for real-time client support
Minimum qualifications
2–5 years in a client-facing technical role (e.g., solutions engineer, integrations engineer, technical support).
Strong understanding of APIs (REST, webhooks, authentication, error handling).
Excellent problem-solving skills with ability to explain technical concepts to non-technical audiences.
Strong written and verbal communication skills in English.
Demonstrated ability to manage multiple clients and priorities in parallel.
Nice to have
Fluency in Spanish and/or Portuguese.
Experience in fintech, payments, or other transaction-heavy APIs.
Familiarity with Postgres or SQL for debugging data issues.
Experience with SDKs, API clients, or Postman collections.
Background in software engineering or QA.
Compensation & Package
Health Stipend
Office Stipend
Laptop
Unlimited Leave
Options
...Clinical Research Associate CRA A-Lake Forest IL 59031 28-33.00 AN HOUR W2 CONTRACT 07/11/2016 to 12/30/2016+ 3-5 YEARS EXP HM is looking for candidates who have a strong CRA background with experience for at least 2 years in monitoring. A Med Tech degree would be a...
...Changing Lives Shaping The Future Board Certified Behavioral Analyst (BCBA) - Ventura County Job Type: Full Time Location: Ventura County, CA Salary Range: $88,000-95,000 Redwood Family Care Network is an innovative leader in delivering person-centered...
...Dean, Lurie College of Education (APPLY VIA SEARCH FIRM) Join to apply for the Dean, Lurie College of Education (APPLY VIA SEARCH... ...distinctive vision for the College and strive to become a national and international leader for education in the 21st Century. The Dean is...
...Description Reliant Holdings is looking for a route sales delivery driver who can take care of our current customers as well as... ...service skills, organizational skills, driving experience and a Class B CDL. This is a full-time position that offers competitive pay, as...
...beautiful and functional yards and gardens for her customers. This is an extremely unique opportunity for anyone who has a passion for horticulture, gardening, and soft-scaping, and would like to grow their wealth of knowledge. our client is a small, one-woman-established-and...