Job Description

Benefits: PTO, 401(k), Profit-Sharing, Cell Phone Reimbursement, Health Insurance, Voluntary Dental, Vision, Life, Short-Term Disability, Accident, Specified Disease (Critical Illness), and Hospital Indemnity Insurance.

Daly Seven is a family-owned and operated hotel development and management company with 42 full and select service hotels within the Hilton, Marriott, IHG, Hyatt, and Best Western brands across Virginia and the Carolinas.

We are seeking a full-time General Manager for our Hampton Inn & Suites Durham/North I-85. The General Manager will be responsible for continuing long-term revenue maximization and profitability while adhering to the pricing and market philosophy of continuous improvement of quality and service; protection of the owner's asset, including physical structure, financial stability, and reputation.

Responsibilities: The General Manager must blend strategic thinking for long-term success with tactical planning and action. Communication with and through department heads is crucial to ensuring the success of these plans. The General Manager is also the chief executive officer of a small business and needs to be able to relate to other business leaders on an equal basis, through sales calls and community involvement.

Tasks (not comprehensive):

• Oversee all hotel operations, including housekeeping, maintenance, front desk, and food and beverage.
• Manage property staff, including recruitment, training, and performance reviews.
• Offer superior customer service to guests and address guest concerns to ensure satisfaction.
• Balance accounts receivables, verify billing, send statements and call past due accounts.
• Review and sign applicable logs: front desk, security, etc. Follow up on items requiring action.
• Review labor cost; compare to required labor standards.
• Review activities designed to develop and maintain guest loyalty.
• Prepare or approve weekly payroll, compare to labor standards.
• Review progress on Preventive Maintenance Program and special projects. Review and follow up on maintenance requests.
• Review Housekeeping performance: quality inspections, efficiency (minutes per room), and deep cleaning.
• Forecast occupancy and sales for 90-day period and adjust business operations as needed.
• Meet with department heads to maintain focus and troubleshoot problems.
• Perform room inspections to ensure quality product.
• Drive revenue and collaborate with the Director of Sales and Corporate teams.

Qualifications/Experience:

• Current North Carolina residents preferred.
• Bachelor's degree in Hospitality/Hotel Management preferred, but not required.
• Minimum 2 years of experience as a Hilton General Manager required (GM Certification).
• Previous experience with PEP.
• Excellent leadership and communication skills.
• Ability to lead and inspire teams in a fast-paced, dynamic environment.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.

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